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JCURVEIQ — Refund, Cancellation, Billing, and Trial Policy

Last updated: 31 May 2026

This Refund, Cancellation, Billing, and Trial Policy (this “Policy”) explains how free trials, paid licenses, cancellations, refunds, billing disputes, renewals, service credits, account suspension, and related matters are handled for JcurveIQ, a software-as-a-service platform operated by Jcurve Technologies LLC, a Wyoming limited liability company (“Jcurve,” “Company,” “we,” “us,” or “our”).


By accessing or using JcurveIQ, starting a free trial, purchasing a license, paying an invoice, executing an order form, or continuing to use the platform, you agree to this Policy, together with any applicable SaaS License Agreement, Terms of Service, order form, invoice, proposal, statement of work, data-processing agreement, acceptable-use policy, or other written agreement between you and Jcurve.


This Policy is intended for publication on the JcurveIQ website and may also be incorporated by reference into customer agreements.

1. Company Contact Information

Jcurve Technologies LLC

1317 Edgewater Dr #6191

Orlando, FL 32804

United States


Email : hello@jcurveiq.com

Phone: +1 571-484-1223

2. Scope of This Policy

2.1 Covered Services

This Policy applies to JcurveIQ subscriptions, free trials, SaaS licenses, platform access, account access, and related online services provided by Jcurve.

2.2 Business Customers

Unless otherwise stated in a written agreement, JcurveIQ is primarily offered as a business-to-business SaaS platform. If you access or purchase JcurveIQ on behalf of a company, organization, or other legal entity, you represent that you have authority to bind that entity.

2.3 Custom Agreements Control

If a customer has a signed SaaS License Agreement, enterprise agreement, order form, statement of work, invoice, proposal, or other written agreement with Jcurve, the terms of that written agreement control if they conflict with this Policy.

2.4 Legal Rights

Nothing in this Policy limits any non-waivable rights a customer may have under applicable law. If applicable law requires a refund, cancellation right, cooling-off period, renewal notice, disclosure, or other remedy, Jcurve will comply with that requirement.

3. Free Trial Policy

3.1 Free Trial Availability

Jcurve may offer certain users a free trial of JcurveIQ for evaluation purposes. Free trials are provided at Jcurve’s discretion and may be limited, modified, extended, suspended, or discontinued at any time.

3.2 Standard Free Trial Period

Unless otherwise stated in writing, the standard free trial period is one (1) month.

3.3 Purpose of Free Trial

The free trial is provided so that users can test, evaluate, and determine whether JcurveIQ is suitable for their needs before purchasing a paid license.

3.4 No Automatic Paid Conversion Unless Expressly Agreed

Unless Jcurve and the user expressly agree otherwise in writing, a free trial does not automatically convert into a paid license.

A user becomes a paid customer only if the user affirmatively elects to continue using JcurveIQ after the free trial and agrees to the applicable paid license terms.

3.5 No Payment Required for Trial Unless Stated

Unless expressly stated otherwise in writing, no payment is required merely to participate in a free trial.

3.6 Trial Access May Be Limited

Free trial access may include limited features, limited users, limited usage, limited support, limited data retention, limited integrations, limited outputs, or other usage restrictions.

3.7 Trial Data and Configurations

Jcurve may suspend, delete, archive, anonymize, or disable access to trial data, outputs, configurations, usage history, uploaded materials, or account information after the trial ends, unless otherwise agreed in writing.

3.8 Trial Abuse

Jcurve may deny, suspend, or terminate a free trial if Jcurve reasonably believes the user has abused the trial, created multiple accounts to avoid payment, violated Jcurve’s terms, attempted unauthorized access, used false information, or used the platform in a manner that creates legal, security, technical, reputational, or commercial risk.

4. Paid License Policy

4.1 Custom Annual License Fees

JcurveIQ license fees are custom and may vary depending on the customer, use case, scope, number of users, usage volume, features, support level, contract term, integrations, implementation requirements, negotiated terms, discounts, or other commercial factors.
Unless otherwise agreed in writing, the paid annual license fee is the fee stated in the applicable SaaS License Agreement, order form, invoice, proposal, renewal confirmation, or other written agreement between the customer and Jcurve.

4.2 Annual License Term

Unless otherwise agreed in writing, paid licenses are sold on an annual basis for a twelve (12) month license term beginning on the paid subscription start date stated in the applicable agreement, invoice, order form, or written confirmation.

4.3 Payment Due Date

Payment is due according to the applicable invoice, order form, proposal, SaaS License Agreement, or other written agreement. If no due date is stated, payment is due upon receipt of invoice.

4.4 Annual Commitment

If the customer purchases an annual license, the customer is committing to the full annual license term, even if the customer is permitted to pay in installments, unless the applicable written agreement states otherwise.

4.5 Installment Payments

If Jcurve allows payment in installments, installment billing does not convert an annual license into a monthly subscription. The customer remains responsible for all amounts due for the full annual term unless otherwise stated in writing.

4.6 Taxes

License fees are exclusive of applicable taxes, duties, levies, assessments, withholding, or similar governmental charges unless expressly stated otherwise. The customer is responsible for any applicable taxes arising from the purchase or use of JcurveIQ, except taxes based on Jcurve’s net income.

4.7 Currency

Unless otherwise stated in writing, all fees are payable in U.S. dollars

4.8 Payment Method and Processing Fees

Jcurve may accept payment by ACH, wire transfer, credit card, debit card, check, payment link, or other method approved by Jcurve. Customers are responsible for bank fees, wire fees, payment processing fees, currency conversion fees, chargeback fees, and similar third-party charges unless otherwise agreed in writing.

4.9 Late Payments

If payment is not received when due, Jcurve may suspend or restrict platform access, withhold support, pause implementation, decline renewals, charge late fees or interest where permitted by law and agreement, and pursue collection of unpaid amounts.

4.10 Collection Costs

To the extent permitted by law and applicable agreement, the customer is responsible for reasonable costs incurred by Jcurve to collect unpaid amounts, including attorneys’ fees, collection agency fees, court costs, arbitration costs, and administrative expenses.

5. Cancellation Policy

5.1 Cancellation During Free Trial

A user may cancel or stop using JcurveIQ at any time during the free trial without paying a license fee, unless a separate written agreement states otherwise.
Because the free trial is not billed, there is no refund due for cancellation during the free trial.

5.2 Cancellation Before Paid License Begins

If a user does not wish to continue after the free trial, the user should notify Jcurve before purchasing or activating the paid annual license.
If the user does not affirmatively purchase the paid license, access may end at the conclusion of the free trial.

5.3 Cancellation After Paid License Begins

After a paid annual license begins, the customer may stop using JcurveIQ at any time. However, cancellation, non-use, reduced use, dissatisfaction, staffing changes, budget changes, internal business changes, or failure to use the platform does not automatically entitle the customer to a refund, credit, offset, cancellation of unpaid annual commitments, or prorated reimbursement.
Unless otherwise agreed in writing or required by applicable law, paid annual license fees are non-cancelable and non-refundable after the paid license has been activated.

5.4 Cancellation of Installment Billing

If the customer is paying an annual license in installments, cancellation of platform use does not cancel the remaining installment payment obligations unless Jcurve expressly agrees in writing.

5.5 How to Request Cancellation

To request cancellation, the customer must contact Jcurve by email at: hello@jcurveiq.com
The cancellation request should include:

  1. customer name;

  2. company name, if applicable;

  3. account identifier or invoice number, if available;

  4. reason for cancellation;

  5. requested cancellation effective date.

Jcurve may request reasonable verification before processing a cancellation request.

5.6 Authorized Requester

Jcurve may require cancellation requests to come from the account owner, billing contact, authorized signer, administrator, or another person reasonably believed by Jcurve to have authority to cancel the account.

5.7 Effective Date of Cancellation

Cancellation is effective only after Jcurve confirms the cancellation in writing or disables the relevant paid account access, unless another effective date is required by applicable law or agreed in writing.

5.8 No Retroactive Cancellation

Unless required by law or approved by Jcurve in writing, cancellations are not retroactive and do not apply to past billing periods, completed services, activated licenses, consumed usage, or previously issued invoices.

6. Refund Policy

6.1 General No-Refund Rule

Because JcurveIQ is a SaaS platform made available for access during a license term, and because users may evaluate the platform during a free trial before purchasing, paid license fees are generally final, non-cancelable, and non-refundable after payment, activation, or the start of the paid license term.

This means Jcurve generally does not provide refunds for:

  1. change of mind;

  2. lack of use;

  3. partial use;

  4. failure to use the platform;

  5. business changes;

  6. customer staffing changes;

  7. budget changes;

  8. customer’s internal approval issues;

  9. dissatisfaction after the free trial if the customer elected to purchase the paid license;

  10. cancellation after activation of the paid annual license;

  11. failure to cancel before the paid license begins;

  12. failure to read or understand applicable terms;

  13. customer-side technical issues;

  14. internet, browser, device, firewall, security, IT, or network limitations;

  15. issues caused by customer systems, third-party tools, unauthorized integrations, or customer misuse;

  16. AI outputs that the customer does not like, does not use, disagrees with, or fails to independently verify;

  17. feature changes, provided the platform remains materially available for its intended general purpose;

  18. customer’s inability to obtain internal adoption, return on investment, or expected business results.

6.2 Refunds Jcurve May Consider

Jcurve may, in its sole discretion, consider a refund, partial refund, credit, service credit, or account credit in limited circumstances, including:

  1. duplicate payment;

  2. billing error caused by Jcurve;

  3. incorrect invoice amount;

  4. payment processed after a confirmed cancellation;

  5. material platform unavailability caused primarily by Jcurve for an extended period;

  6. failure by Jcurve to provide access after receiving payment, where the failure is not caused by the customer or a third party;

  7. other exceptional circumstances approved by Jcurve in writing.

Approval of a refund, credit, or accommodation in one instance does not require Jcurve to provide refunds, credits, or accommodations in any other instance.

6.3 Refund Request Deadline

Unless a longer period is required by law or stated in a written agreement, refund requests must be submitted within thirty (30) days after the relevant payment date or invoice date.

6.4 Required Information for Refund Requests

A refund request should include:

  1. customer name;

  2. company name, if applicable;

  3. invoice number;

  4. payment date;

  5. payment amount;

  6. reason for refund request;

  7. supporting documentation, if any.

6.5 Refund Review Process

Jcurve may review account activity, platform logs, access history, payment records, invoices, communications, and relevant agreements when evaluating a refund request.

6.6 Refund Method

Approved refunds will generally be issued to the original payment method, unless Jcurve determines another method is appropriate. Processing times may vary depending on banks, payment processors, and third-party providers.
Jcurve is not responsible for delays caused by payment processors, banks, card networks, or other third parties.

6.7 No Refund of Third-Party Fees

Jcurve is not required to refund third-party fees, payment processing fees, bank fees, wire fees, currency conversion fees, taxes, duties, levies, or other charges not retained by Jcurve, unless required by applicable law.

6.8 Credits Instead of Refunds

Jcurve may offer account credits, service credits, extended access, replacement access, or other accommodations instead of cash refunds, unless a cash refund is required by law or agreed in writing.

6.9 Promotional or Discounted Pricing

Promotional, discounted, pilot, beta, early-access, negotiated, or custom pricing is non-refundable unless otherwise stated in writing or required by applicable law.

6.10 Setup, Implementation, and Professional Services Fees

Unless otherwise agreed in writing or required by law, setup fees, onboarding fees, implementation fees, data migration fees, integration fees, customization fees, training fees, consulting fees, professional services fees, and statement-of-work fees are non-refundable once work has begun or resources have been allocated.

7. Service Credits and Platform Availability

7.1 No Service-Level Commitment Unless Written

Jcurve does not provide a service-level agreement, uptime guarantee, service credit, or availability commitment unless expressly stated in a signed agreement or order form.

7.2 Service Credits as Exclusive Remedy

If a signed agreement provides service credits for downtime or unavailability, those service credits are the customer’s sole and exclusive remedy for the covered downtime or unavailability unless the agreement states otherwise.

7.3 Exclusions From Availability Claims

Jcurve is not responsible for downtime, delays, data loss, degraded performance, or access issues caused by:

  1. customer systems, devices, networks, browsers, firewalls, credentials, or configurations;

  2. third-party platforms, APIs, models, cloud services, payment processors, identity providers, or integrations;

  3. scheduled maintenance;

  4. emergency maintenance;

  5. beta, trial, preview, experimental, or free features;

  6. customer misuse, unauthorized access, security incidents, or violation of terms;

  7. force majeure events;

  8. internet, telecommunications, hosting, or infrastructure failures outside Jcurve’s reasonable control.

8. Renewal Policy

8.1 No Automatic Renewal Unless Agreed

Unless otherwise stated in a signed agreement, invoice, order form, renewal confirmation, or other written agreement, JcurveIQ paid annual licenses do not automatically renew.
A renewal occurs only if the customer affirmatively agrees to renew, pays a renewal invoice, signs a renewal order, or otherwise confirms renewal in writing.

8.2 Custom Renewal Pricing

Renewal pricing is custom and may differ from prior pricing unless the parties agree otherwise in writing.

8.3 Renewal Notices

If a license is subject to automatic renewal under a written agreement, Jcurve will provide any renewal notices required by that agreement or applicable law.

8.4 Expiration Without Renewal

If a paid license expires and is not renewed, Jcurve may suspend or terminate access to JcurveIQ, including access to customer configurations, outputs, account history, and data, subject to applicable agreements and law.

9. Account Suspension or Termination by Jcurve

Jcurve may suspend, restrict, or terminate access to JcurveIQ, with or without refund, if Jcurve reasonably determines that the customer or user has:

  1. failed to pay amounts due;

  2. violated Jcurve’s SaaS License Agreement, Terms of Service, Acceptable Use Policy, this Policy, or other applicable terms;

  3. used JcurveIQ unlawfully, abusively, deceptively, or in a manner that creates risk;

  4. attempted unauthorized access, credential sharing, scraping, reverse engineering, automated extraction, security testing without permission, or platform abuse;

  5. infringed, misappropriated, or violated Jcurve’s intellectual property or third-party rights;

  6. submitted prohibited, unlawful, sensitive, regulated, infringing, malicious, or unauthorized data;

  7. used the platform to create harmful, unlawful, deceptive, discriminatory, defamatory, or abusive content;

  8. created legal, regulatory, security, operational, reputational, financial, or commercial risk for Jcurve;violated export-control, sanctions, anti-bribery, anti-money-laundering, privacy, data-protection, or other applicable laws;

  9. misrepresented identity, authorization, company affiliation, payment information, or intended use.

If suspension or termination results from customer breach, non-payment, misuse, security risk, or legal risk, Jcurve is not required to provide a refund unless required by applicable law.

10. Billing Disputes and Chargebacks

10.1 Contact Jcurve First

If you believe you were billed incorrectly, please contact Jcurve at hello@jcurveiq.com before initiating a chargeback or payment dispute.

10.2 Billing Dispute Deadline

Unless otherwise required by law, billing disputes should be submitted within thirty (30) days after the invoice date or payment date. Failure to dispute a charge within this period may result in the charge being treated as accepted.

10.3 Chargebacks

If a customer initiates a chargeback or payment reversal without first attempting to resolve the issue with Jcurve, Jcurve may suspend or terminate account access while the dispute is pending.

10.4 Customer Responsibility for Valid Charges

The customer remains responsible for valid amounts owed, including unpaid fees, chargeback fees, collection costs, and reasonable attorneys’ fees, to the extent permitted by law and applicable agreement.

10.5 Fraudulent or Unauthorized Payments

Jcurve may suspend access, refuse service, cancel orders, or report suspicious activity if Jcurve reasonably believes a payment is fraudulent, unauthorized, disputed, reversed, made using stolen credentials, or otherwise improper.

11. Data and Access After Cancellation, Expiration, or Termination

11.1 Access Ends After Cancellation or Expiration

Upon cancellation, expiration, suspension, or termination, the customer’s right to access and use JcurveIQ ends unless Jcurve agrees otherwise in writing.

11.2 Customer Data Export

Customers are responsible for exporting or saving any needed data, outputs, reports, account information, configurations, or materials before cancellation, expiration, or termination.
Jcurve may, but is not required to, provide post-termination export assistance unless required by applicable law or agreed in writing.

11.3 Data Retention and Deletion

Jcurve may retain, delete, archive, anonymize, or disable access to customer data in accordance with its internal policies, legal obligations, security needs, backup practices, technical limitations, and applicable agreements.

11.4 Backup Copies

Deleted or inaccessible data may persist for a limited period in backups, logs, archives, or security systems before being overwritten or deleted in the ordinary course of business.

11.5 No Liability for Failure to Export

Jcurve is not responsible for a customer’s failure to export, download, save, or preserve data before cancellation, expiration, suspension, or termination, unless otherwise required by applicable law or agreed in writing.

12. AI Outputs and Customer Responsibility

12.1 AI Outputs May Be Inaccurate

JcurveIQ may use artificial intelligence, machine learning, automated workflows, third-party models, retrieval systems, prompts, or similar technologies. Outputs may be inaccurate, incomplete, outdated, biased, inconsistent, offensive, or unsuitable for the customer’s intended use.

12.2 Independent Review Required

Customers are responsible for independently reviewing, validating, verifying, and approving all outputs before relying on them or using them for business, legal, financial, technical, operational, compliance, employment, medical, investment, or other purposes.

12.3 No Refund Solely for Output Dissatisfaction

Refunds will not be granted solely because a customer disagrees with, does not use, does not obtain expected results from, or is dissatisfied with AI-generated outputs after choosing to purchase a paid license following the free trial.

12.4 No Professional Advice

Unless expressly stated in a separate signed agreement, JcurveIQ does not provide legal, tax, accounting, medical, financial, investment, compliance, or other regulated professional advice.

13. Third-Party Services and Integrations

JcurveIQ may depend on, integrate with, or interoperate with third-party services, APIs, AI models, cloud providers, software, data sources, infrastructure, identity providers, payment processors, or other third-party systems.
Jcurve is not responsible for third-party service outages, pricing changes, data issues, model behavior, API changes, account restrictions, service suspensions, data loss, or other third-party acts or omissions outside Jcurve’s reasonable control.
Refunds will not be granted solely because a third-party service, integration, API, model, or customer-selected tool becomes unavailable, changes, restricts access, changes pricing, or performs differently, unless a signed agreement states otherwise or applicable law requires a refund.

14. Beta, Pilot, Preview, and Experimental Features

Jcurve may offer beta, pilot, preview, evaluation, experimental, early-access, or limited-release features. Such features may be incomplete, unstable, unavailable, modified, discontinued, or withdrawn at any time.
Unless otherwise agreed in writing, beta, pilot, preview, experimental, early-access, and free features are provided without warranties, service-level commitments, refunds, credits, or support obligations.

15. Upgrades, Downgrades, and Plan Changes

15.1 Upgrades

If a customer upgrades to a higher-tier plan, additional users, additional usage, additional features, or additional services, Jcurve may charge additional fees on a full-term, prorated, or custom basis as stated in the applicable invoice, order form, or written agreement.

15.2 Downgrades

Downgrades are not guaranteed during an active annual term. Unless otherwise agreed in writing, downgrades take effect only at renewal or at the start of a new license term.

15.3 No Refund for Downgrades

Unless otherwise agreed in writing or required by law, downgrades, reduced usage, removal of users, removal of features, or reduced business needs do not create a refund, credit, or reduction in fees already paid or committed.

16. Customer Responsibilities

Customers are responsible for:

  1. ensuring that JcurveIQ is suitable for their needs before purchasing;

  2. using the free trial to evaluate the platform where available;

  3. reviewing all agreements, invoices, and order terms before payment;

  4. maintaining accurate billing and account information;

  5. ensuring users comply with Jcurve’s terms;

  6. maintaining secure credentials and account access;

  7. complying with applicable laws and third-party rights;

  8. exporting needed data before cancellation or expiration;

  9. independently verifying AI outputs;

  10. contacting Jcurve promptly about billing concerns.

17. Force Majeure

Jcurve is not responsible for delay, failure, downtime, interruption, nonperformance, or inability to provide JcurveIQ caused by events beyond Jcurve’s reasonable control, including natural disasters, acts of God, labor disputes, internet failures, telecommunications failures, infrastructure failures, cloud-provider outages, cyberattacks, power outages, government actions, war, terrorism, civil unrest, pandemic, epidemic, changes in law, sanctions, or third-party service failures.
Refunds or credits are not required for force majeure events unless a signed agreement or applicable law requires otherwise.

18. Communications and Electronic Records

Jcurve may provide invoices, renewal notices, cancellation confirmations, refund decisions, billing communications, policy updates, and other notices electronically, including by email, account dashboard, electronic signature platform, or website posting.
Customers are responsible for keeping their contact and billing information current.

19. Custom Agreements, Order of Precedence

If there is a conflict among documents, the following order of precedence applies unless a signed agreement states otherwise:

  1. signed enterprise agreement, SaaS License Agreement, or master services agreement;

  2. signed order form or statement of work;

  3. invoice or written renewal confirmation;

  4. this Policy;

  5. website terms or other general online terms.

20. Changes to This Policy

Jcurve may update this Policy from time to time. Updated versions may be posted on the JcurveIQ website or otherwise provided to customers.
Changes will not retroactively reduce refund rights already expressly granted in a signed written agreement unless permitted by that agreement or applicable law.

Continued use of JcurveIQ after an updated Policy becomes effective may constitute acceptance of the updated Policy, to the extent permitted by applicable law and agreement.

21. Questions, Cancellations, and Refund Requests

Questions about this Policy, cancellations, billing issues, chargebacks, account access, or refund requests should be sent to: hello@jcurveiq.com
Please include your name, company name if applicable, invoice number if available, account details, and a brief description of your request.

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